If you need to make a return or exchange please email firstname.lastname@example.org, call 800-752-6448, or use our return portal here. Returns will be accepted within 30 days of purchase, less the cost of return shipping. Custom orders are non-refundable. If non custom items arrive damaged we will replace item if within 90 days of customer receipt. Damaged custom orders will be reviewed and either replaced or credited depending upon quantity.